What shall I do when purchase of pay per view request is not completed?

Possible Cause:

  • Satellite Receiver’s pay per view limit might have been reached and subscribers need to download the information via phone line.

Solution:

  • Subscribers need to connect an operational Phone line to the satellite receiver. If the satellite receiver is of ViP series, then Ethernet cable has to be connected to the home network.
  • If the phone line is attached to the satellite receiver correctly, then confirm that the phone service does not block 1-800 or 1-900 phone numbers.
  • When the DSL service is used in the house, then filters should be connected directly from the phone jack to a phone line that is plugged in to receiver’s Phone Jack.
  • To secure telephone setup of the satellite receiver proceed with the following :
  1. Press the Menu button on the remote control.
  2. System Setup, Installation and then phone system have to be selected from the On Screen Menu.
  3. The phone type should be in Touch tone in most cases. Subscribers need to select Rotary if applicable.
  4. Select Prefix code and enter the correct prefix when it is necessary to dial before accessing an outside line.

Why Channels in the Electronic Programming are Red?

Possible Causes:

  • The satellite receiver may not be activated for Dish Network service.
  • Subscribers may try to view the channel that is not included in that package.
  • The satellite receiver might have been unplugged from the power outlet or satellite signal for several days and has missed monthly service updates.

Solution:

  • Check for the Channel number by using channel directories.
  • If the channel is not included in the programming package, then upgrade it through DISH Home Interactive by choosing services, Log in to the account and go to My Programming or by contacting a customer service representative.
  • If the channel is included in the package, then reset the satellite receiver by disconnecting its electrical cord from the power outlet. Leave it for 15 seconds then connect, it will come back on.
  • When the satellite receiver is disconnected for several days, verify the satellite cable connections. Power off the satellite receiver for 15 minutes to update the service.

Why the Programming guide displays “No information” for Dish Network channels?

The causes for not displaying information for the channels are listed below

  • The satellite receiver might have been unplugged from the power outlet or satellite signal for several days and has missed monthly service updates.
  • Some satellite receivers will have only up to 48 hour guide information. Only the early model satellite receivers will display what is on now and the following program.

Troubleshooting

  • Press Menu – 6 – 1 – 1 on the remote control to enter Point Dish signal screen.
  • Use the Up arrow to choose the check switch option.
  • Select the Test option from the Installation summary screen.
  • The receiver will update the Electronic program guide through the self test. The self test will take 3 – 5 minutes.
  • When the test is completed, press the VIEW or VIEW TV button
  • If the satellite receiver is ready, then press the guide button to check whether the problem is solved or not. If not do the following steps.
  1. Reset the satellite receiver by disconnecting its electrical cord from the power outlet. Leave it for 15 seconds then plug it back, it will power on.
  2. When the satellite receiver is unplugged for several days, verify the satellite cable connections. Later power off the satellite receiver for 15 minutes to update the service.
  3. Press the System Information button on the front panel of the satellite receiver if it is available.
  4. Remove the Smartcard that is present behind the door of the front panel, if the system information button is not available.
  5. If there is no Smartcard or System Information button, power the receiver off from the front panel and then press the up or down arrow button.
  6. Press the Menu button on the remote then select Preferences and then Closed caption by pressing the numbers on the remote 8 and 7 respectively.
  7. Push the number 1 for closed caption on/off.
  8. Choose the On option then select Done.
  9. Press the Menu button on the remote then select Preferences and then Closed caption by pressing the numbers on the remote 8 and 7 respectively.
  10. Press the number 1 for closed caption on/off.
  11. Choose the Off option then select Done.

How do I get the missing (non pay-per-view) channels from the On screen program guide?

Possible Causes:

  • The channel number may not be in use or no longer available on Dish Network.
  • The satellite receiver may be disconnected from the power outlet or satellite signal for several days and has missed monthly service updates.
  • Satellite receiver may not be activated for Dish Network service.
  • The On screen program guide is set to a customized Favorite list.
  • The desired channel may be locked or hidden.
  • When the local channels are missing, and then check with the satellite receiver whether it is present at the same physical address, listed on the Dish Network account or the system is outside the spot beam coverage area for local channels.

Troubleshooting:

  • When the satellite receiver is not located at the same physical address as mentioned on the Dish Network account, then return the satellite receiver to the address or contact Dish Network to update the account address.
  • If subscribers are outside of the spot beam coverage area for local channels, then updating the address will not resolve the issue.
  • Check for the Channel number by using channel directories.
  • If the channel is not included in the programming package, then upgrade it through DISH Home Interactive by opting services, Log in to the account and pick My Programming or by contacting a customer service representative.
  • If the channel is included in the programming package, then Press the Guide button continuously till “List: All channel” is displayed at the top of the screen.
  • Search for the missing channel on the On channel list
  • Enter the password if prompted.
  • Reset the satellite receiver by disconnecting its electrical cord from the power outlet. Leave it for 15 seconds then connect, it will come back on.
  • When the satellite receiver is unplugged for several days, verify the satellite cable connections. Power off the satellite receiver for 15 minutes to update the service.

How to get HD channels to show up in the lower channel number range?

  • Press the Menu button on the Dish Network remote control.
  • Choose System Setup then Local channels and then Display
  • Enable the Dish HD channels to access the Dish HD channels next to their SD channel in the guide
  • Disable the Dish HD channels to access the Dish HD channels in their four digit channel range.
  • Select Done to save and cancel.

How does satellite receiver will change channels on its own?

Symptoms

  • Without using the Remote, channels are changing. The program guide and other menus will pop up on the screen randomly.

Possible Causes

  • Another remote control may set to the same frequency as subscribers remote.
  • UHF interference from other devices.
  • Satellite receiver is in single mode.
  • The remote control has to be reprogrammed to the satellite receiver.

Troubleshooting:

  • Pressing the mode button will change between the two options Dual and Single mode. Set the mode to Dual that will turn on the light under Dual present at the front panel of the satellite receiver.
  • The address of the Dish Network remote control has to be changed.
  • Access the system information screen without using the remote control by the following methods :
  • Press and hold the SAT mode button till all mode lights light up.
  • Enter any number between 1 and 16 by using the number pad.
  • Press Hash (#) button. SAT remote button will flash three times when the address is entered correctly.
  • Press Record. Be sure that remote address is same as on the system information screen and the one entered by subscribers.
  • Press Select to close the system information screen after the remote is programmed.
  • If it is model DuoDVR™ ViP® 622 or 722 then check whether TV2 is on the correct channel or not.
  • By Using the control Buttons (located on the right side of the front panel of the satellite receiver) access the Modular set up without using remote control.
  • Press the Menu button on the front panel of the receiver.
  • Using the arrow buttons select Installation then Modulator setup. Make note of the TV2 out channel.
  • Check whether the TV is tuned to TV2 out channel or not, at the TV2 room.
  • When changes were made to the wiring connections then check whether the receiver is connected correctly or not.
  • Pay attention to TV2 connections.

How to solve the issues with Closed Captioning?

Possible Issues and causes:

  • Closed caption will not appear at all
  • How to remove or disable closed caption from the TV screen
  • Closed caption text is incomplete

Solution:

  • If the closed caption does not display at all then check that control and display captions are setup. Confirm whether Closed Captioning is turned on and adjusted correctly or not. The Standard definition Satellite receivers rely on the caption functions in the TV. The High definition satellite receivers rely on the caption functions built-in the satellite receiver.
  • To troubleshoot proceed with the steps given below
  • To remove or disable the closed caption, check that closed caption is turned off. Check whether the captions are off both on TV and receiver. The Standard definition Satellite receivers rely on the caption functions in the TV. The High definition satellite receivers rely on the caption functions built-in the satellite receiver.
  • To troubleshoot proceed with the steps given below
  • If the closed caption text is incomplete in all channels, then reset the satellite receiver by disconnecting the electrical cord from the AC power outlet. Leave it for 15 seconds and then connect, it will power back on.
  • If the closed caption text is incomplete in one or some channels, then check the program that has captions in the program guide that can be done by pressing the INFO button on the Dish Network remote control. When the closed option is supported then CC will appear at the end of the program description.

How to change channels using Dish Network remote control?

The issues encountered with changing channels using Dish Network remote control are

  • The remote control may not be in SAT mode.
  • Batteries in the remote control need to be replaced.
  • The remote control has to be reprogrammed to the satellite receiver

The resolutions for changing channels using remote control are as follows

  • SAT, TV, VCR and AUX are the four mode buttons named at the top on most of the Dish Network Remote controls.
  • Be sure to press the corresponding button for the equipment that they are trying to operate.
  • Keep the remote in SAT mode if subscribers are trying to change the channels on the satellite receiver.
  • Install new batteries in the remote control.
  • The remote control need to be reprogrammed to the satellite receiver by using following steps.
  • Access the System Information screen without using the remote by the following methods:
  1. Press the System Information button on the front panel of the satellite receiver if it is available.
  2. Remove the Smartcard that is present behind the door of the front panel, if the system information button is not available.
  3. If there is no Smartcard or System Information button, power the receiver off from the front panel and then press the up or down arrow button.
  • On the System Information screen press the Record button once.

How can I delete the local off air digital channels?

To delete the local off air digital channels

  • Check the channel in channels list from the local channel setup menu.
  • Select the option Remove and then Save.

How can I add local off air channels to the Electronic program guide?

The satellite receiver model number is located on the lower left corner of the front of the receiver.

  • Press the System Information button on the front panel of the satellite receiver if it is available.
  • Take off the Smartcard present down the door of the front panel, if the system information button is not available.
  • If there is no Smartcard or System Information button, power the receiver off from the front panel and then press the up or down arrow button.
  • Press Menu on the remote. Go to system setup, installation and then system info

To add the local off air channels to the Electronic program guide:

  • Press the Menu button to open the main menu with the DISH Network remote in SAT mode.
  • Select the System setup option then select Local channels.
  • Select scan locals to scan for channels or select Add Locals to add manually.
  • Select done to save.

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