How to get video when I have a black screen with an information banner?

Possible cause for a black screen with an information banner:

  • TV screen turns black and subscribers can see an on-screen information banner on their TV screen.

The following steps should be followed by the subscribers when their TV screens turns black in order to get video:

  • First unplug the receiver’s electrical cord from the AC power outlet.
  • Leave the receiver unplugged for 15 seconds.
  • Plug the receiver back. The receiver will now come back online.

After following the above steps the normal view of the video will be restored.

How to get video when I have a black, blue, green, or snowy screen?

When subscribers are not able to receive video on their TV screens and they are having a black, blue, green or snowy screen, then the following listed points can be taken as the possible reasons for the problem:

  • TV or Satellite receiver is not powered on.
  • TV is on wrong channel or input.
  • Loose or bad cable connections between the TV and the satellite receiver.
  • Satellite receiver may require a reset.

To overcome the problem of black, blue, green or snowy screen subscribers need to check with the steps enlisted below:

Step 1

  • First check and confirm that the satellite receiver and the TV are powered on properly.
  • Check that a green or blue light located on the satellite receiver flashes. In case of some models of satellite receiver, both green and blue lights are present.
  • Some models of satellite receivers do not have power lights. In case of such models, power on the Satellite receiver by pressing Power, located on the Dish Network remote control, when it is in Satellite(SAT) mode.

If the subscribers are unable to get the receiver to power on then there must be some issues of power surge. In order to overcome such issues check with the following steps:

  • During initial installation of satellite receiver, the receiver could be in a process of ‘Boot Recovery’ due to an interruption in the software download. In such cases, let the receiver be plugged in with the satellite signals for 20 minutes.
  • Next verify that the power cord is plugged into a working outlet. The verification includes the steps enlisted below:
  1. If the satellite receiver is already plugged into a surge protector, try to reset or bypass it directly into a wall outlet.
  2. If the wall outlet has a reset button (GFI), try to reset the outlet.
  3. If the outlet is controlled by a wall switch (not recommended) then check that the switch is in the ‘ON’ mode.
  4. Unplug the satellite receiver for some time and after that plug it back again into the electrical wall outlet.
  5. Check the satellite receiver by plugging it into another outlet in the house (an extension cord may be needed). If the satellite receiver works call an electrician to resolve the issue.
  6. Make sure that the correct buttons are pressed on the remote control.
  7. Check the batteries of the remote control and replace them with new ones if required.
  8. If still unable to power on the satellite receiver then the remote control needs to be reprogrammed.
  • If the receiver fails to power on after undergoing the above instructions then try to power on the satellite receiver at the front panel. If it will power on at the front panel then the issue is with the satellite receiver’s remote control. In order to troubleshoot the problems with the remote control follow the steps enlisted below:

Step 2

If the TV screen turns black, blue, green or snowy and information banner is received when changing satellite channels then check and reset the satellite receiver by observing the following steps:

  • First unplug the receiver’s electrical cord from the AC power outlet.
  • Leave the receiver unplugged for about 15 seconds.
  • Plug the receiver back. The receiver will now come back on.

After following the above steps the normal view of video will be restored.

Step 3

  • If you still have no video on the TV then tune the TV to the correct channel. If the correct channel could not be found then try channel 003, 004, 060, 073 and other available video input modes.

Step 4

  • The TV may have black, blue, green or snowy TV screen because of loose cable connections between the satellite receiver and the TV. So, check and confirm that the cable connections are done properly without loose connections.

Step 5

  • As a last step, reset the satellite receiver again by unplugging the electrical cords. Leave the receiver unplugged for about 15 seconds and plug it back again.

How can I be sure that the TV is tuned to the correct channel or input?

In order to find out whether the TV is tuned to the correct channel or input the subscribers need to check with the following steps:

Step 1

  • Press the TV mode button located on the top of the DISH Network remote control.
  • Tune the TV to the correct channel with the help of the NUMBER PAD by trying channel 003 or 004 for TV1 and 060 or 073 for TV2.
  • Put the remote control back in SAT mode after the TV is tuned to the correct channel.

Step 2

  • Sometimes, some TVs are placed in video input mode. If the correct channel could not be tuned in even after trying the above channels (003 or 004 for TV1 and 060 or 073 for TV2.) then press and release the TV/VIDEO button on the remote repeatedly. After this, put the remote back in SAT mode.

Step 3

  • If the TV is not responding to the Dish Network’s remote control, try the same channels /input with the remote control that belongs to the TV.

What should I do when no sound could be heard from the TV?

There may be various reasons as to why a TV becomes unable to deliver the sounds of various TV programs. A few possible causes are enlisted below:

  • The TV is on mute or volume of the TV is low, unknowingly.
  • The Alternate Audio feature may be set incorrectly.
  • The Satellite receiver may require a reset.

To troubleshoot these problem subscribers need to check with the following steps:

Step 1

  • Check and confirm that the TV is not mute or the volume is not low. If the volume of the TV is low, turn up the volume on the TV.

Step 2

  • If the problem is particular to only a few channels, verify that Alternate Audio is set to English. To do this press MENU on Dish Network remote control. After that go to System Setup, then Alternate Audio. Check and confirm that Alternate Audio has not changed and English is the selected option.

Step 3

  • Reset the satellite receiver. For this, first unplug the satellite receiver’s electrical cord from the AC power outlet. Leave it unplugged for 15 seconds. Plug it back, it will power back on.

How to get video when the screen is frozen?

A TV may stop delivering video or a TV may have frozen screen due to many reasons. A few possible reasons are enlisted below:

  • Sometime the video stops or the screen gets frozen due to low reception of satellite signal by the satellite receivers.
  • The video may be placed in pause mode (only in case of DVR).
  • Satellite receiver might have been locked up.

In order to troubleshoot this problem of frozen screen and to get back video the subscribers must check with the following steps:

Step 1

  • Press the PAUSE button on the remote control when the problem is experienced on a DVR (models DISH Player DVR 501/508/510/522/625/921/942, ViP 222/612/622/722).

Step 2

  • Reset the satellite receiver. For this first unplug the satellite receiver’s electrical cord from the AC power outlet. Leave it unplugged for 15 seconds. Plug it back. The satellite receiver will come back on.

What should I do when the Dish Network Screen saver is frozen?

Dish Network screen saver may get frozen due to many reasons. A few possible causes are enlisted below:

  • The Satellite receiver has not been used continuously for four hours.
  • In case of dual-tuner satellite receivers, the screen saver appears on TV2 when it is in Single Mode and in this case, the shared view feature is disabled.

To troubleshoot this problem, subscribers need to check with the following steps:

Step 1

  • First press SAT and then SELECT button on the Dish Network remote control.

Step 2

  • If a frozen Dish Network screen saver is experienced on your TV2 of a dual tuner DVR satellite receiver (models DISH Player DVR 522/625/942, ViP 222/622/722) then check the front panel of the satellite receiver and confirm that the Dual Mode of the satellite receiver is enabled. The color of the mode light is amber in color.

Step 3

  • Reset the satellite receiver. For this first unplug the satellite receiver’s electrical cord from the AC power outlet. Leave it unplugged for 15 seconds. Plug it back and the satellite receiver will come back on.

Step 4

  • If the problem persists then the Dish Network remote control needs to be checked. To do this check with the following points:
  1. There are 4 mode buttons on the top of the Dish Network Remote control and they are labeled as SAT, TV, VCR, and AUX. Confirm and press the correct button for the equipment to be operated. For example if trying to change the channels then the satellite receiver must be in the Satellite mode. To do this press SAT on the remote.
  2. Check the batteries of the remote control and replace them with new ones if required.
  3. If still unable to power on the satellite receiver then the remote control has to be reprogrammed.

What should I do when some HDTV programs are not as clear as others?

Some programs of HDTV channels are not as clear as others because these programs are not originally produced as High Definition TV. These programs are instead converted to HDTV standards which increases the number of video lines to fill in what is needed for HDTV. These programs are converted to HDTV standards using the same information as in case of a Standard Definition program. There is no remedy through which these programs can be totally viewed like HDTV ones.

What should I do when the picture does not fill the screen?

When the picture does not fill the whole TV screen then the subscribers need to press the asterisk button (*) located on the Dish Network remote control. After that they can use the following options to enlarge the screen of the TV:

  • Zoom: This option expands the non 16:9 image both horizontally and vertically to fill the 16.9 screen.
  • Stretch: This option gives a horizontal expansion to the non 16.0 image to fill the 16.9 screen.
  • Partial Zoom: This option lessens the cropping effect of the zoom mode and the image distortion of the stretch mode that gives a quality picture in zoom.
  • Normal: Through this option each side of the 4.3 image can be covered with the help of the black bars.

What should I do when the audio is not matching the video?

Sometime while watching TV the audio for the program does not match the dialogues or the actions seen on the TV. In some other cases the audio of the program is delayed behind the video track. This problem may occur due to many reasons. A few possible causes are enlisted below:

  • Default wiring may lead to speaker delay. Default wiring may occur due to the following 2 reasons:
  1. Variation in the length of the right and left audio/video cables.
  2. Poor quality of audio/video cables.
  • When wrong audio sync setting is done in the satellite receiver then the audio and video of the programs do not match.
  • If the subscribers have unplugged the satellite receiver from the power outlet or satellite signal for many days then this problem (audio not matching the video) may arise due to improper connections. By this way the satellite receiver may miss the monthly service updates.
  • Sometimes due to individual channel’s problem the video and audio of the programs (of that channel) do not match with each other.

To troubleshoot this problem subscribers must check with the following steps:

Step 1

  • If the problem occurs with a stereo or surround speaker system, then check and confirm that the receiver unit is set on the correct input. Refer the user’s manual for more information.

Step 2

  • Reset the satellite receiver. For this first unplug the satellite receiver’s electrical cord from the AC power outlet. Leave it unplugged for 15 seconds. Plug it back; the satellite receiver will come back on.

Step 3

  • If the problem pertains to only TV1(for models DuoDVRTMViP®622 or 722only) then verification of the Audio Sync settings is needed that involves the following steps:
  1. Press the MENU button on the remote control.
  2. Select 6 for System Setup.
  3. Select 1 for Installation.
  4. Select 7 for TV1 Audio Sync.
  5. Select ‘High Definition’ when the subscribers have HDMI or Component cable connection to TV1.
  6. Select ‘Standard Definition’ for Composite (red, white, yellow AV cables) or S-Video cable connection to TV1.

Step 4

  • If the satellite receiver is unplugged for many days, check and verify that the cable connections are done properly. After verification, power off the satellite receiver for approximately 15 minutes in order to update the service.

Step 5

  • If the problem still persists, please contact Dish Network for further assistance.

What to do when I have all or some channels with poor picture quality?

When some or all channels’ programs are delivered in poor picture quality or if they are not delivered clearly then the following causes can be listed for this problem:

  • Using poor quality cable to connect the satellite receiver to the TV.
  • Standard definition programs watched on high definition TV display.
  • TV is on the wrong channel or input mode.
  • Loose cable connections between the TV and satellite receiver.
  • Technical problem with the satellite receiver. Resetting may be required.
  • If the same problem arises for a VHS or DVD then some technical problems must be with the TV or the picture settings.
  • Grounding issues causing interference with the video signals.

To overcome this problem subscribers must check with the following steps:

Step 1

  • In case of High definition satellite receiver if the issue is with the picture size being stretched, zoomed-in or gray and black bars are seen on the top and bottom of the screen then check with the following points:
  1. Make sure that the HD mode light is blue on the front panel of the unit (only in case of models 6000 and DISH Player DVR 921).
  2. Press the format or star button located on the remote to change the display format.
  3. Reset the satellite receiver. To do this first unplug the satellite receiver’s electrical cord from the AC power outlet. Leave it unplugged for 15 seconds. Plug it back and the satellite receiver will power back on.

Step 2

  • Reset the satellite receiver. To do this first unplug the electrical cord and leave it unplugged for 15 seconds. Plug it back and it will come back on.

Step 3

  • If coaxial cables are used, then check and confirm that the TV is tuned into the correct channel. If unable to find out the correct channel then try channel 003 and 004 for TV1 and 060 or 073 for TV2.

Step 4

  • Sometimes due to loose cable connections, poor picture quality on TV is received. So, check and confirm that the cable connections between the satellite receiver and the TV are done properly.

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